SHIPPING:
USPS is our prefered Logistic Partner but we also offer shipping via DHL, FedEx, Hermes and any other Shipping Provider!As soon as your payment has been cleared, your order will be processed and shipped within 48 Hours. All products are normally shipped the same day the order is received and sent within 24 hours. Each product is promised to be packaged in a manner to ensure a safe arrival and will be shipped with insurance covering the total purchase. Due to logistical reasons it is not possible to store all the items locally thus it may come to some delay with certain products! Our logistics partners will then reliably deliver your order directly to your home or on request to your workplace or holiday address. You will receive your order securely packaged and presented cleanly within a few days. We ship worldwide every day and we strive to meet your arrival date needs. We will offer even free shipping while ensuring quality packing and transport. Above all, our packaging is designed to make every effort that your purchase will arrive unharmed.
All customs duties, taxes, or fees are the sole responsibility of the customer. Please be aware that these fees change per country on a consistent basis and we have no way of estimating how much they might be as they are determined by your country. We are required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally some countries will hold packages in customs for reasons unknown to us, and we do not have any control over when this does take place. Though it rarely happens, this does occur. We ask that you contact your country’s customs office to determine the delivery date of your package. The fee amounts as well as other customs information can be obtained by contacting your local post office.
RETURN POLICY:
All sales are final and we do not accept returns unless the item has been grossly misrepresented. Because of the nature of selling rare guitars online, we spend a lot of time examinating and photographing the pieces to accurately represent the way they are in real life, including any signs of wear or defect. We also provide detailed measurements for our customers to measure and compare with their own garments. This being said, we are reasonable and want you to be happy with your purchase. Please review all pictures and ask any questions before purchasing. Sold as is shown in photos. Return or refund cannot be accepted for any third party items. Please send inquiries to
sales@superstarguitars.com
