SHIPPING:
We primarily ship via USPS, but also offer options through DHL, FedEx, Hermes, and other carriers upon request. Once your payment has cleared, your order will be processed and shipped within 48 hours. All products are securely packaged and insured for the full purchase amount to ensure safe delivery. Please note that, due to logistical constraints, some items may not be stocked locally, which can occasionally result in slight shipping delays. Our logistics partners provide reliable delivery directly to your home, workplace, or even a holiday address. We ship worldwide daily and make every effort to meet your desired delivery timeline. In many cases, we offer free shipping while maintaining high standards of packaging and handling to ensure your purchase arrives in perfect condition.
FEES:
All customs duties, taxes, and import fees are the responsibility of the customer. These charges vary by country and can change frequently, so we’re unable to estimate them in advance. We are required to declare the full value of all international shipments on customs forms and packing slips. While rare, packages may occasionally be held by customs in certain countries for reasons beyond our control. For updates on delivery or information about applicable fees, please contact your local customs office or post office directly.
RETURN POLICY:
All sales are final. We do not accept returns unless an item has been significantly misrepresented. Because we specialize in rare guitars, we take great care to provide accurate descriptions and detailed photos that highlight any wear or imperfections. Measurements are also provided to help you make informed comparisons. We want you to be happy with your purchase, and we are happy to answer any questions before you buy. Please carefully review all images and reach out with inquiries prior to placing an order. Items are sold as shown in the photos. Returns or refunds are not available for third-party items.
For any questions, please contact our customer service at: sales@superstarguitars.com