GLOBAL SHIPPING, SECURE DELIVERY AND FULL INSURANCE
Here at Superstar Guitars Auctions, we understand the importance of receiving your rare, signed guitars and high-end entertainment memorabilia in perfect condition. That’s why we provide secure, insured shipping worldwide, using trusted logistics partners.
SHIPPING PROCESS
– We primarily ship via USPS, but offer alternatives through DHL, FedEx, Hermes, and other reputable carriers upon request.
– Once payment has cleared, your order will be processed and shipped within 48 hours.
– All items are securely packaged and fully insured for the total purchase amount to guarantee safe and timely delivery.
– We ship to homes, workplaces, or even holiday addresses — anywhere that’s convenient for you.
– Free shipping is available for many orders, while still maintaining the highest standards of packaging and handling to ensure your purchase arrives in pristine condition.
Shipping Delays
– While we strive for quick processing and delivery, please note that some items may not be stocked locally, which can occasionally cause slight delays.
– We ship worldwide daily, and our logistics partners work to meet your desired delivery timeline.
FEES AND DUTIES
– Customs duties, taxes, and import fees are the responsibility of the customer. These charges vary by country and may change frequently, so we are unable to estimate them in advance.
– We are required to declare the full value of all international shipments on customs forms and packing slips.
– While rare, shipments may be held by customs for inspection or processing, which is beyond our control.
– For details on delivery or applicable fees, please contact your local customs office or post office.
RETURN POLICY
At Superstar Guitars, all sales are final. We do not accept returns unless an item has been significantly misrepresented. Given the rare nature of our inventory, we take great care to provide accurate descriptions, high-quality photos, certifiicates and measurements to help you make an informed decision.
– Items are sold as shown in the photos, so please review all images and product details carefully before placing an order.
– Third-party items (those sold on behalf of others) are non-returnable.
– If you have any questions or need clarification on an item, we encourage you to reach out prior to purchase. We’re happy to provide additional photos or information to ensure your satisfaction.
SHIPPING FAQ
What carriers do you use for shipping?
We primarily use USPS for domestic shipping but also offer DHL, FedEx, Hermes, and other carriers for international orders. If you have a preferred carrier, please let us know in advance, and we’ll accommodate your request.
How soon will my order ship after payment?
Once payment has cleared, we ship your item within 48 hours if available at our headquarters. You’ll receive an email confirmation along with tracking details once your order has been dispatched.
Do you offer free shipping?
Yes, we offer free shipping on many items. We ensure that all items are packed with the utmost care and are fully insured for the total purchase amount. Additional shipping fees may apply for oversized items or certain international destinations.
What happens if customs holds my package?
Occasionally, packages may be held by customs for inspection or processing. While this is rare, it’s important to understand that it’s beyond our control. If this occurs, please contact your local customs office or post office for further updates.
Will I be charged customs fees or taxes?
Yes, customs duties, taxes, and import fees are the responsibility of the buyer. These charges vary based on your country’s regulations. Please contact your local customs office for further details on applicable fees.
Can I return an item if I change my mind?
As all sales are final, we do not accept returns unless an item has been significantly misrepresented. We provide detailed photos, descriptions, and measurements to ensure you are fully informed before making a purchase.
Who can I contact if I have questions about shipping?
For any questions or concerns about shipping, customs, or your order in particular, feel free to reach out to US
